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Get involved with Redwing
Your voice matters: Share your views and feedback.
Did you know you can get involved in shaping your housing services?
Whether you prefer quick and easy ways to connect from home or more hands-on involvement, we've got you covered. Check out the different ways to get involved.
Let's work together to make your services even better!
There are lots of ways you can get involved and have your voice heard. Our Customer Voice options give you the chance to influence decisions made about your housing services.
We put customer voice at the heart of everything we do. Your opinions, feedback and comments help us shape our services so that we can deliver high-quality experiences that improve lives.
We've got a menu of options to suit your interests, so you can share your thoughts and ideas in a way that suits you.
Residents Voice Panel
Our Resident Voice Panel acts as a critical friend, challenges and provides constructive feedback
- Time commitment of at least 60 hours per year
- Face to face and online
- Quarterly meetings face to face (3 hours per meeting)
- Monthly training sessions online (1 hour per session)
Benefits:
- Salaried position
- Lots of opportunities to learn, develop and grow
- Excellent opportunities to get to know people and work as par tof a team on a regular basis.
Customer feedback panel
Our Customer Feedback Panel provides feedback on how a complaint has been handled by Regenda and Redwing. The panel reviews and challenges to ensure that Regenda and Redwing provide an appropriate response to all formal complaints. The panel also supports us to monitor and improve how complaints are handled.
- Time commitment – 2 hours per meeting
- Face to face and/or online
- Quarterly meetings
Benefits:
- Opportunity to make a difference to key services that customers receive
- £25 Love 2 Shop voucher for every meeting attended
Scrutiny Panel
The role of scrutiny is to take a detailed look at the services Regenda and Redwing provides, drive improvements from a customer perspective and be a ‘critical friend’. To carry out independent reviews on specific topics or services and make recommendations to improve services. Findings and recommendations made will be put forward to the Resident Voice Panel who will constructively challenge Regenda and Redwing with these findings.
- Time commitment – approximately 20 hours per year
- Face to face
- Twice yearly
Benefits:
- Opportunity to meet new people and work closely with them in a team
- Gain new skills and develop existing ones.
- Incentives considered
Surveys and Feedback
We currently have a number of surveys relating to the Tenant Satisfaction Measures as well as repairs and complaints.
- Time commitment – approximately 3 minutes
- Telephone call, on line or text message
Benefits:
- Quick way of giving Regenda and Redwing important feedback on services
- Feedback can be given at a time that suits the customer
- Feedback can be provided in a variety of ways
- No long term commitment required.
Focus groups
These are focussed discussions on specific topics. Customers can match themselves against focus group opportunities based on their own interests.
- Time commitment – approximately 2 hours per session
- Face to face and/or online
- No more than four a year
Benefits:
- No long term commitment required
- Explore important issues in a friendly environment
- Focus groups conducted online meaning that you can take part from a location that suits you
- Incentives considered
Reader's panel
Being part of our readers panel means reviewing written communications to customers. To ensure that our communication is effective and meets the needs of all our customers
- Time commitment – 2 hours per project
- Online or by post
- No more than 6 projects per year
Benefits:
- Ensure that written communication is fit for purpose
- Feedback given at a time and location that suits the customer
- No long term commitment required