Paulina Pawlak

We've created a Resident Voice Panel (RVP) to assist in the delivery of our Resident Involvement Strategy. The Panel is a part of the Regenda Group Governance structure with its own terms of reference.

The panel’s responsibility is to ensure accountability and delivery of the Charter for Social Housing and the Regenda Residents Charter in accordance with our values.

The panel is made of Redwing and Regenda Homes residents from across North West England. The Executive Director of Customer Services chairs the panel, which is also championed by a Board Member, forming a direct route from the Residents Voice Panel to The Regenda Board.

As well as monitoring Regenda and Redwing’s Tenant Satisfaction Measures, the Resident Voice Panel also monitor performance key performance indicators.

The measures change during the year, to ensure we are reporting on the areas that are relevant to not only internal but external factors.

If you'd like to get involved and have your voice heard you can visit our dedicated tenant involvement page: Get Involved

What do the Resident Voice Panel do?

What do the Resident Voice Panel do?

RVP members will be making an extremely valuable contribution to our work as we rely on our residents to help us support, maintain and improve the products and services we provide:

Hold Regenda and Redwing to account for the delivery of our Resident Voice Strategy
Share resident's views with our board and committees to help prioritise and shape services
Monitor the performance of our complaints service, Resident Charter and our service promises
Act as a 'critical friend', reviewing policies and strategies that directly impact service delivery
Provide feedback to ensure that all services are delivered in accordance with Regenda’s Equality, Diversity, and Inclusion Strategy
Identify problems and provide feedback to help Regenda Homes and Redwing meet the expectations of our residents and regulators

Senior managers will be responsible for reporting customer feedback performance, regulatory compliance, and performance against the Together with Tenants and Regenda Resident Charter. The RVP reviews areas for scrutiny and monitors the outcomes and delivery of recommendations.

Latest news from the Residents Voice Panel: Resident Voice News

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Since moving to Liverpool after finishing university, I have been a resident at Redwing for over three years. Professionally, I work with SMEs, assisting them with marketing and branding strategies that help them grow and thrive in competitive markets. This has taught me that communication should be clear to communicate with different types of people, which excites me about contributing to the Resident Voice Panel.

I am drawn to all things new or active in my spare time. Whether it’s experimenting with cooking, participating in sports classes, exploring new travel destinations, or diving into a non-fiction book, I embrace life's opportunities with enthusiasm.

My interest in current affairs and real estate led me to apply to the Resident Voice Panel, where I am committed to fostering community involvement and making a positive impact on The Regenda Group. Through my participation, I hope to empower residents by ensuring their voices are heard in shaping housing policies and services that truly meet their needs and aspirations.